We welcome groups outside opening hours all year round, send us an email for booking: trondheim@hoytlavt.no

 

Terms and conditions


General terms and conditions


  • Høyt & Lavt Aktivitetspark AS reserves the right to make changes to opening hours or cancel events due to weather conditions or other circumstances deemed unsafe.
  • The customer is responsible for getting acquainted with important information received by e-mail from Høyt & Lavt Trondheim
  • The customer must get acquainted with the safety regulations given during training at the park
  • During the season, the park is open no matter the weather. In case of a thunderstorm and/or strong winds, some parts of the park may need to be closed until the weather clears
  • An unexpected shutdown of the climbing park does not qualify as a reason for a refund

    Secure payment

    Høyt & Lavt Climbing Park is responsible for transactions via our website. All transactions are processed over an SSL-encrypted connection.

    Personal data

    Customer data is not shared with or sold to third parties and is kept in accordance with Norwegian legislation.

    Season pass / gift certificate

    Owners of a season pass or gift certificate must book their tickets in advance, so long as there are spots available. Our season passes and gift certificates are digital.

    Settlement of dispute

    If a disagreement arises and the parties involved fail to work it out amongst themselves, it’s possible, in case of a dispute, to contact the following: Forbrukerrådet.

    Statutory cancellation right

    Høyt & Lavt provides services that are exempt of the statutory cancellation right (ref. the Cancellation Act chapter 6 § 22 m): “the provision of accommodation services for purposes other than housing, goods-transport services, car-rental services, catering services and services relating to leisure activities when the contract stipulates a specific date or specific period when such services are to be provided” (the Cancellation Act).

Purchase order terms and conditions


Terms of payment

We accept payment cards and gift certificates on our websites.

Cancellation policy

  • Tickets and other products purchased online are non-refundable and are only valid on the dates, time of day and for the number of people they were booked.
  • Exception:n case of illness, you’ll get a refund (as a gift certificate) by providing a medical certificate
  • Dates cannot be changed.
  • Exception: You can change the dates and/or time of day up to 3 days before your visit for a fee of NOK 100 per booking and so long as there are spots available. Send us an e-mail at trondheim@hoytlavt.no 

Purchase order terms and conditions for groups


Terms of payment

  • We accept payment cards and gift certificates on our websites
  • When booking, you can choose to pay by invoice. 10-day deadline for payment (unless other agreements are made)

Cancellation policy

  • Booked tickets and other products already paid for are non-refundable or will be invoiced and are only valid on the dates, time of day and for the number of people they were booked
  • Exception:
    • In case of illness, you will get a refund, or you will not be invoiced by providing a medical certificate
    • Up to one week before your visit you will be able to cancel or change the dates, time of day and/or the number of people booked free of charge by sending us an e-mail at trondheim@hoytlavt.no
    • Less than a week before your visit, you will be able to add tickets at no fee, so long as there are spots available
    • Until 48 hours before your visit, you will be able to reduce tickets for a fee of NOK 100 per ticket