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Privacy Policy

Privacy Policy

The website hoytlavt.no is owned and operated by Høyt og Lavt Aktivitetspark AS with org. 994 087 509, Lågendalsveien 3388, 3277 Steinsholt.

The website https://hoytlavt.no/valsoya is owned and operated by Valsøya Opplevelser AS with org.number 817 098 142, Valsøyvegen 39, 6687 Valsøyfjord.

The website hoytlavt.no/valsoya gives you the opportunity to see and buy tickets over the internet. By accessing and using our site, you agree to the terms and conditions of this Privacy Policy.

About our privacy statement

High and Low Valsøya AS takes your privacy seriously. We want you to have confidence in us and how we process your personal information. In this Privacy Statement, we explain why we collect information about you, how we use this information, and how we take your privacy into account. Personal information is information and assessments that can be linked to an identifiable individual. This can be name, address, telephone number, email address, IP address and shopping history.

All processing of personal data, such as collection, registration, storage and delivery is subject to special rules, including in the Personal Data Act. High and Low Valsøya AS is responsible for ensuring that the treatment takes place in accordance with Norwegian law. The Data Inspectorate supervises compliance with the law.

By using our services offered through hoytlavt.no/valsoya, you agree that we collect and use your personal information as stated in the agreement between you and us. Our basis for processing your information is yours.

Your data is safe and is only used by us for what we state in this statement. If you have any questions about your personal information, you can contact us at valsoya@hoytlavt.no at any time.

The websites of High and Low Valsøya AS

Our website hoytlavt.no/valsoya provides you with information about us, our climbing park and our services. Furthermore, it gives you an overview of our tickets, offers, opening hours and the opportunity to book and reserve these online.

Upon entering and using the Website, we may obtain information about you under this Statement. You do not need to create an account with us, but you must provide your name, valid email address and your mobile number (+47).

What information do we collect?

In order to deliver as good services as possible to you, we collect various types of information, including personal information about you. Below is an overview of how we typically collect the personal information and what information this is. We do not collect sensitive personal information.

Cookies and other content stored locally; Cookies are small text files that are placed on your computer when you download a website, such as hoytlavt.no/valsoya. When you use our services, cookies and other data are stored which can later be read by us.

On the website hoytlavt.no/valsoya we use cookies. Use of cookies you can read more about in a section further down the page.

Information we receive through the use of our services; When using our services, we record information about what services you use and how to use them. We collect information about:

Use of the Services / Purchases:

We record information about your use of the services or purchases you make, such as what pages you are in, when you are on the pages, what features you have used on the pages and what you have done. Location Information: If you accept in your browser that we know your geographic location, we use it to provide you with information that is appropriate to your geographic location. We record where you shop through data from purchases you make.

How to use High and Low Valsøya AS information:

High and Low Valsøya AS uses the information you have registered and information that arises through purchases in order for us to be able to deliver the goods and services you have purchased from us. This also involves checking the validity of purchased ticket product.

This is done by registering the use of the products to ensure that they are not used more than permitted and by controlling the ownership of the year card by name and date of birth. High and Low Valsøya AS uses the information to provide you with offers, communications, surveys and important messages in accordance with what you have purchased and the consents you have given or in accordance with the legitimate interest we have. We analyze purchase history to provide you with relevant offers. High and Low Activity Park AS uses purchase history and movement history to analyze trends and responses to campaigns, and to optimize the range and operation of our climbing park, our website, and online booking. Then, personally identifiable information is not used.

3rd party

In some cases, data processors (subcontractors) are used who process data on our behalf. In such cases, data processing agreements have been entered into that set limits for how the data processor should process the personal data on our behalf. We have data processors within hosting, operations, system suppliers (eg customer inquiry system, SMS and e-mail transmission system).

Mainly, the processing of personal information about you is within the EU / EEA area. In cases where a data processor is used outside this area, the processor has provided sufficient guarantees for the processing of the personal data.

High and Low Valsøya AS, in certain cases, regulated by legislation, can also provide information to the authorities

Contact information you provide yourself

When you register with us, you must provide your name, mobile number and valid email address. The information is stored by us.

Use of Information

We use your personal information for the following purposes:

To deliver our services

We use personal information to deliver our services to you. For example, we need personal information for you to pay for services and receive a receipt / confirmation. We also use personal information to ensure the best possible user experience for you, including customizing the display of content to your screen / device and ensuring the fastest possible page loading.

To customize the services and to give you recommendations and relevant marketing

We want to provide you with recommendations, product information, and service customizations that are most relevant to you. This will both be given on the basis of your own behavior, eg. based on what products you have purchased, the ads you clicked on, or articles you have read, and the behavior of other users with similar usage patterns as you.

To improve digital communication and advertising

We use your personal information to improve our advertising. By creating a profile with us, you accept targeted advertising through digital ads on external websites and targeted advertising through social media where your personal data will be used in the purchase of such advertising.

To compile statistics and understand market trends

We prepare statistics and map market trends. We do this to improve and further develop our product offerings and services. We do this with anonymous information, without knowing that the information is specific to you.

To prevent abuse of our services

We use personal information and analysis to prevent misuse of our services. Abuse may be attempts to log on to other people's accounts, attempts at fraud, "spamming", incitement, harassment and other acts prohibited by Norwegian law.

Automatic reviews

By analyzing your purchases it can be deduced automatically by you as a customer.

About sharing personal information

In principle, we do not share personal information with third parties. The exception applies to partners affiliated with the services, including payment solutions and if we use Posten and Bring. These need some information to be able to deliver services to us or to you, for example. for shipping and payment. We will also be able to disclose information in individual cases imposed by law or by public authority.

If you choose to make a purchase at hoytlavt.no/valsoya you pay by card.

Your card number is not stored by us. All card transactions take place through Stripe, which is the provider of payment services. By using their services, you agree to their terms.

Collaborators:

Campaign monitor and Mail chimp

Used to register, send out and analyze newsletters.

Stripe & Checkfront

Payment solution (Stripe) that is used if you make a purchase via our booking solution (Checkfront)

Google

Used to analyze behavior and trading process.

Your rights

You can influence what personal information we will have about you and how we will use these by contacting us at valsoya@hoytlavt.no

You can also contact us if you want access to which of your personal information we have stored.

If you discover errors in the information we have about you, these can be changed by contacting us so that we can correct this.

You can contact us at any time if you wish to delete your stored information.

If we update or change this privacy statement, we will notify you of the changes.

Contact

If you have any questions about this privacy statement or about our use of personal data, please feel free to contact us. Our contact information is:

Mail:

High and Low Valsøya AS

Valsøyvegen 39, 6687 Valsøyfjord

Email: valsoya@hoytlavt.no

Overview of cookies / cookies on hoytlavt.no/valsoya

Google Analytics

Treated by: Høyt og Lavt Valsøya AS, Høyt and Lavt Valsøya AS's partners and external suppliers

Used in Google Analytics to record and analyze visitor statistics on our sites. The information stored in Google Analytics does not contain identifiable personal information, but aggregates statistics on user movements and web site listings. We use this information to understand how visitors experience the website and improve and further develop our information and product offerings.

Facebook Pixel (see Facebook's cookie policy)

Treated by: Høyt and Low Valsøya AS and Høyt and Lavt Valsøya AS their partners

We use the Facebook Conversion Tracking Pixel to track and improve our marketing campaigns on Facebook.

collaborators

Campaign monitor & Mailchimp

Used to register, send out and analyze newsletters. See separate statement here:

Stripe & Checkfront

Payment Solution that is used if you make a purchase through the booking solution

Google

Used for analyzing behavior and trading processes, as well as for advertising. Google Tag Manager is used to organize and manage scripts running on our sites.

You can turn off cookies

If you do not want to accept the use of cookies, you can make adjustments to settings in your browser so that it automatically rejects cookies or to inform you whenever a website will store a cookie. We note that hoytlavt.no will not work optimally if you choose to turn off cookies.

You can delete cookies

In the browser menu, you can delete cookies that have been stored on your computer. Even if you delete cookies, they can be created again when you visit hoytlavt.no again at a later opportunity. Also note that the cookie deletion procedure is different depending on the browser you are using.

If you want more information about and deletion of web caps, you can read more at nettvett.no

Consent to use cookies

By using hoytlavt.no/valsoya you agree that we use cookies.